RETURN POLICY
Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.
IMPORTANT NOTICE CONCERNING REFUNDS:
As soon as you return your item to us and it’s received into our system, we will expeditiously send a refund request to your bank.
Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.
We do not refund shipping or freight charges on any orders or returns
RETURN POLICY FOR;
BOOTS AND SHOES
The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, unused and in its original packaging, it will be returned to the customer and no refund will be issued. Customers are limited to 2 (two) returns, exchanges or replacements per original order. Return, exchange or replacement requests in excess of two per original order will be refused by our receiving department.
Please return the footwear box in the condition you received it. Do not use the footwear box itself for shipping. Please place the footwear box inside another box. If the footwear box is not included in your return shipment, is damaged, taped or otherwise unusable for resale, we reserve the right to deduct shs.10, 000 from your refund to replace the box. This return policy applies to domestic orders only.
Within 30 days we will gladly accept an exchange for your boots or shoes, but you are responsible for the cost of shipping the return back to us. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, unused and in its original packaging, the returned boots or shoes will be subjected to a 15% re-stocking fee, which will be deducted from your refund shipping charges are NOT refundable.
We do not accept exchanges for boots or shoes after 30days.
PERSONAL PROTECTIVE EQUIPMENT (PPE)
Due to the current COVID-19 Pandemic, all items considered PPE will only be accepted and refunded if the package is unopened and unused. These items include: Disposable Protective Clothing, Disposable Gloves, Goggles, Safety Glasses, Disposable Face Masks, and Face Shields.
CUSTOM and PERSONALIZED PRODUCTS
Safety Storage Cabinets do not qualify for free returns or exchanges. Please contact our Customer Service Department or email us at customerservice@otissafetyshop.com to assist you.
CLEARANCE ITEMS
Clearance items are not eligible for returns. Please contact our Customer Service Department or email us at customerservice@otisafetyshop.com to assist you.
RETURN PACKAGING
We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.