Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
By truck, Boat/Sea shipping.
Do You Ship Internationally?
We're sorry, but we do not ship to international destinations for orders placed online. Customers outside Uganda who wish to purchase safety products will need to contact us directly.
How Long Will It Take To Get My Package?
On average, you will need to wait 2-10 days to allow for shipping and transport. To make any other arrangements, message us directly
PAYMENT
What Payment Methods Are Accepted?
We accept the following payment methods: credit cards, Visa, Master Card, PayPal, Airtel money, MTN Mobile money, Visa Electronic.
Is Buying On-Line Safe?
Yes, online shopping is very much safe and every one can actually opt to shop online.
Order & Retunrs
How do I place an Order?
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How Can I Cancel Or Change My Order?
To modify or cancel your Otis safety shop order, contact our Customer Service team at customerservice@otisfiresafety.com. Please have your order reference number (Order ID) available.
Do I need an account to place an order?
Yes, and you will also benefit from it; if you register with us you will be able to enjoy the following benefits through your fire and safety account:
• Save your address and card details for faster shopping.
• Manage your account details, order history and email preferences and see order status.
• Save your address and card details for faster shopping.
• Manage your account details, order history and email preferences and see order status.
How Do I Track My Order?
Keytar cray slow-carb, Godard banh mi salvia pour-over. Slow-carb @Odd Future seitan normcore. Master cleanse American Apparel gentrify flexitarian beard slow-carb next level.
How Can I Return a Product?
We are proud to offer a hassle-free exchange policy. If the customer is not 100% satisfied with his purchase from us he can return the product within 14 days from the date of delivery. Contact our Customer Service team at email customerservice@otisfiresafety.com